Author Archives: Dan

HealthCare.gov – technology, complexity and politics

The headlines and political repercussions from the HealthCare.gov debacle continue unabated. The focus is unsurprising, given the polarizing debate that proceeded the passage of the Affordable Care Act (ACA). As this is a technology management blog,… Read more

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Accidents, Errors and Swiss Cheese

On Saturday, Asiana Airlines flight 214, a Boeing 777, crashed upon landing at San Francisco Airport. Through a combination of luck and robust aircraft design, only 2 people were killed; a surprising outcome given the photos of the wreckage…. Read more

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Bits vs. Atoms – The Driver of Many IT Trends

It’s almost the halfway point of 2013 and time for pundits to take stock of their New Year’s predictions. Sadly, you are unlikely to see this, unless of course the pundit happened to be “dead on” with most of their guesses. As the great Yogi Berra… Read more

Posted in General Management, History, Organization | Comments Off on Bits vs. Atoms – The Driver of Many IT Trends

Sticky Decisions – Anchoring and Adjusting

It’s the end of a long day of Saturday shopping. You’re at the big box appliance store, looking to replace that old refrigerator. After several rounds of negotiating with your salesperson, you relent, agreeing to his latest offer. Heck – it seems… Read more

Posted in Cognitive Bias, General Management, Project Management | 1 Comment

Better Predictions Through History

“Hegel¬†was right when he said that we learn from history that man can never learn anything from history”¬†– George Bernard Shaw In 1977, the psychology researchers Daniel Kahneman and Amos Tversky produced an influential paper entitled Intuitive… Read more

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