Category Archives: Process Improvment

The NFL Draft – Steals, Busts and The Science of Recruiting

This past week, an important rite of spring took place; the annual NFL draft. This highly followed process allows pro football teams to replenish their rosters with fresh talent from the college ranks. It has become a media spectacle, with fans and… Read more

Posted in Economics, Future of Work, General Management, Organization, Process Improvment | Comments Off on The NFL Draft – Steals, Busts and The Science of Recruiting

Microsoft Azure, SSL and Operational Maturity

This past week, Microsoft made the stunning admission that its Azure cloud service¬†experienced¬†a significant outage due to the failure to renew an expiring SSL certificate. On the heels of previous Azure outages, and additional outages at rival… Read more

Posted in General Management, Process Improvment, Risk | Comments Off on Microsoft Azure, SSL and Operational Maturity

The London Whale, Operational Maturity and Microsoft Excel

Last year, JPMorgan Chase made the startling admission that they lost approximately $5.8 billion due to bad trading decisions at a relatively small unit based in London. This event, that has come to be known as the London Whale Affair, was a black… Read more

Posted in Business Continuity, History, Process Improvment, Risk | 32 Comments

Technology and our Quality of Life

Is our quality of life better than it was 30 years ago? Will it continue to advance, or will it stagnate and actually decline? These, and many similar philosophical questions have been debated for centuries. Whether in research journals, news… Read more

Posted in Economics, History, Innovation, Process Improvment | Comments Off on Technology and our Quality of Life

Lessons from the Amazon Xmas Eve Outage

On Christmas eve, Amazon Web Services (AWS) had a significant outage impacting the services of a number of customers, notably including Netflix. The timing was especially bad, with many Netflix customers gathered with family members for the day,… Read more

Posted in Innovation, Process Improvment, Risk | Comments Off on Lessons from the Amazon Xmas Eve Outage