Tag Archives: process improvement

Human Nature – Friend and Enemy of Process Improvement

Human beings are a fantastic lot, evolved to a separate plane from the remaining animal kingdom.  We are inspired to be creative, enjoy solving complex problems and constantly seek to better our lot.  As best we know, no other species has the… Read more

Posted in General Management, History, Process Improvment, Psychology | Tagged , , , | 11 Comments

Management Lessons From Kim Jong-il

Kim Jong-il, the iconoclastic dictator of North Korea, passed away this week at the age of 69.  The press has had a field day, recounting tales of the cartoonish Kim that are one part pure evil and one part absurdity.  For 19 years, Kim ruled over… Read more

Posted in General Management, History, Organization, Process Improvment | Tagged , , , | 14 Comments

Stop The Blame! – Mistake-proof Instead

Recently it was reported that an ANA 737 en route to Tokyo nearly flipped over when a pilot pressed the wrong button on the control panel.  According to ANA, the pilot was attempting to turn a knob that unlocks the cockpit door and mistakenly… Read more

Posted in Process Improvment, Risk | Tagged , , | 2 Comments